2nd Floor, Rideau Room
“Deliverology” is new, but it has deep roots in the Canadian public service, and it will affect the work of all decision-makers. The CGE Leadership Summit 2016 is a learning opportunity designed to mobilize discussion based on how departments and agencies are updating their delivery capacity, measuring results with new tools and attitudes, and sharpening their public reporting. The event will bring together thought leaders from both inside and outside the federal government who will discuss how they have adapted to new priorities while assuming their legal and traditional responsibilities. Each panel will include a department, an external consultant and either a provincial or municipal speaker.
Because you need to know how it builds on current practices, what to do and what to avoid. The CGE Leadership Summit fosters a conversation that you won’t want to miss. Learn to update your delivery capacity, use new tools and attitudes to measure your results and hone your reporting skills. Deliverology is quickly becoming an integral part of the Trudeau government – and for good reason.
Dutil is Professor of Politics and Public Administration at Ryerson University. His career has spanned from the Ministry of Intergovernmental Affairs of Ontario, TVOntario, and the Institute of Public Administration of Canada. He was the founder and editor of The Literary Review of Canada. Among his many books are Searching for Leadership: Secretaries to Cabinet in Canada and The Service State: Rhetoric, Reality and Prospects (U. of Ottawa Press). He is a frequent media commentator and his op-eds have appeared in La Presse, The Winnipeg Free Press, The Globe and Mail, the National Post, The Toronto Star.
Tony Dean teaches at the School of Public Policy and Governance at the University of Toronto. He advises governments in Canada, and internationally, on public administration and public service reform. He has chaired several expert panels at the federal and provincial levels.
From 2002 to 2008 Dean was Secretary of the Cabinet and Head of
the Ontario Public Service, an organization of 63,000 employees. He has written on public sector leadership and co-authored a Mowat Centre report on pathways to fiscal sustainability in Canada. His book, Building Better Public Services was published in 2015.
Craig is a Lean Government and transformation specialist with two decades of experience implementing dramatic turnarounds in Canadian government. He works exclusively with government organizations by guiding his clients along the path to reduce wait times by up to 80%, increasing capacity by up to 200% and creating outstanding levels of employee engagement.
Murray Kronick is the National Service Lead for Performance Management for Interis | BDO. He specializes in outcome and performance management, business cases and strategic and operational planning, helping to define what “success” looks like for his clients. He incorporates elements of financial, operational, social and environmental outcomes in his work.
He has worked extensively across North America in the public, private and not-for-profit sectors. He is the creator of three standard methods currently used by the Treasury Board of Canada Secretariat: the Outcome Management Guide, Business Case Guide and standards and tools for the Policy on the Management of Projects.
He is the Past President of the Performance and Planning Exchange (PPX), a national group dedicated to advancing best practices in results-based management. He edits the monthly column on Performance Management for Canadian Government Executive Magazine. He holds the Fellow Certified Management Consultant (FCMC) designation.
Mr. Tom Rosser joined Fisheries and Oceans Canada (DFO) as the Senior Assistant Deputy Minister of Strategic Policy in January 2014. Tom is responsible for leading Strategic Policy; Cabinet and Parliamentary Affairs; Communications; Economics and Statistics; Access to Information; Governance; and, External Relations, including Trade. He is also the Department’s Chief Results and Delivery Officer. Before joining DFO, he was the Assistant Deputy Minister, Canadian Forest Service (CFS), Natural Resources Canada (NRCan). Tom is an avid supporter of the Young Professionals Network and serves as their Champion at DFO. He is also the Department Blueprint 2020 Champion and supports the DFO Innovation Lab.
Ian provides leadership and management of information through governance, project management and data initiatives throughout the organization.
Using information management technologies and data, Ian drives the development and governance of analytical tools for investigative and crime analysis functions throughout the Toronto Police Service. Further, his team creates KPI’s, dashboards and data visualization in support of senior management decisions and strategic planning.
From 2008-2014, Ian worked at the Toronto Police Service Intelligence Division leading a team of researchers and analysts focused on organized crime investigative support. Ian has worked on numerous investigative projects involving national security and organized crime enforcement during this time.
Ian has completed a Master’s degree in Public Policy, Administration and Law as well Graduate Diplomas in Justice System Administration, and International & Security Studies at York University. He previously completed a Masters in Spatial Analysis and B.A in Geographic Analysis at Ryerson University.
Under his leadership, the 1,700 staff in Toronto Water focus on providing quality water services – supplying drinking water, treating wastewater and managing stormwater – essential for protecting public health, property, and the environment. The division serves 3.4 million residents and businesses in Toronto and portions of York and Peel, and has more than $28.2 billion in infrastructure. Lou has a diverse background in both the private and public sectors at the municipal and provincial levels of government. Some of the organizations he has been associated with include the City of Hamilton, the Ontario Clean Water Agency, and the Ontario Development Corporation. He has also worked for private engineering and land development companies.
She has published widely on Canadian politics/government, federalism, constitutional matters, Aboriginal-Canadian state relations, and the non-profit sector. She has served as a nonpartisan advisor to federal. provincial and territorial governments, political parties, an Aboriginal organization and leaders, nonprofit organizations and on national and local boards, including roles as President (2014-2016) and Past-President (2016-2018) of the Canadian Association of Programs in Public Administration, Research Chair and Board member of the Institute of Public Administration of Canada (2011-14), and Board member, Limestone Learning Foundation. A dedicated professor, she received the 2008 Pierre De Celles IPAC Award for Teaching Excellence in Public Administration and 2009 Frank Knox Award (Queen’s) for Teaching Excellence.
He is the current President of the Canadian Association of Programs in Public Administration (CAPPA), which represents more than twenty graduate and undergraduate schools across Canada. His research interests concern ethics in government, Canadian administrative reforms, Indigenous public administration and funding models, and policy and program evaluation. He is currently completing a book on ethics case studies for graduate students, and Indigenous government to Crown funding models in an era of reconciliation. In addition, he is a senior researcher and evaluator on a major SSHRC project evaluating youth wellness and empowerment programs in Indigenous communities in northwestern Ontario.
His specialty is performance management practices and outcomes in public and private sector organizations. Dr. Richards coordinates the Interis Public Sector Performance Management research cluster on the approaches used to stimulate high performance in public sector organizations. In addition, he currently oversees the development of research and curriculum building initiatives for the newly created IBM Centre for Performance Management. The focus of the Centre is on the application of Business Analytics methods and technologies in enabling organizational high performance.
After completing law school, his career started at the Insurance Corporation of British Columbia. He joined the IRB as a Member at the Refugee Protection Division (RPD), and was also cross trained and cross-appointed to the Immigration Appeals Division (IAD). He was appointed Assistant Deputy Chairperson of the RPD in November of 2008 with the mandate of leading the RPD in the Western Region. Mr. Pattee was appointed Deputy Chairperson for the new Refugee Protection Division in 2011.
Lahey is the founding Head of Canada’s Centre of Excellence for Evaluation, the federal government’s policy centre for evaluation, and, over three decades, has headed the Evaluation function in four government departments/agencies in Canada. Since 2004, as President of REL Solutions Inc., Bob has been advising agencies in Canada and internationally on Evaluation Capacity Building, working internationally with the World Bank, UN agencies and directly with several countries in Africa, South America, Europe, the Middle East and the Caribbean. He has developed national Monitoring and Evaluation Strategies and multi-year Action Plans for Botswana, Ethiopia, Guyana and Trinidad & Tobago. His work has been published by the World Bank, United Nations Evaluation Group (UNEG), in journal articles and other publications that Bob has authored or co-authored in recent years. Bob is a member of the Canadian Evaluation Society’s Credentialing Board. In 2004, the CES recognized Bob with their award for ‘Contribution to Evaluation in Canada’.
Registration, Hot Buffet Breakfast, Networking, Exhibits
Welcome and Introductions
Opening Keynote: “Deliverology, in Perspective”
Tony Dean, (Former Secretary to Cabinet, Government of Ontario), School of Public Policy, University of Toronto
Plenary 1: “Gearing The Organization to Performance”
Moderator: Murray Kronick, Interis | BDO
• Ross Pattee, Executive Director, Immigration and Refugee Board of Canada – “Is Deliverology the complete transformation package?”
• Craig Szelestowski, President, LEAN Agility Inc – “Deliverology’s Five Target Traps and their Solutions”
Plenary 2: “Perpetual Performance Improvement: New Approaches”
Moderator: John Jones, Publisher, Canadian Government Executive Magazine
• Lou Di Gironimo, General Manager, Toronto Water, City of Toronto
• Robert Lahey, REL Solutions, Canadian Evaluation Society – “Connecting the Dots Between M, E, RBM and Deliverology. Some Considerations from the International Arena”
Working Lunch : “Deliverology: What does it really mean?”
• Greg Richards, Telfer School of Management, School of University of Ottawa – “Deliverology: Does It Deliver?”
• Murray Kronick & Kasia Polanska, Interis | BDO Consultants – “Deliverology In Practice”
Plenary 3: “The Art of Reporting: Dashboards,
Dr. Kathy L. Brock, Professor, School of Policy Studies, Queen’s University
Moderator: Robert Shepherd, School of Public Administration, Carleton University
• Tom Rosser, Assistant Deputy Minister, Department of Fisheries and Oceans, Government of Canada
• Ian Williams, Manager, Business Intelligence & Analytics, Toronto Police Department – “Deliverology through Business Intelligence & Analytics”
Closing Remarks & Networking Reception